Shipping policy

Automia Shipping Policy

At Automia, we strive to deliver your home essentials safely, quickly, and reliably. Here’s everything you need to know about our shipping process:

1. Processing Time

• All orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

• You’ll receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Methods & Costs

• Standard Shipping: 3–7 business days (cost calculated at checkout based on location).

• Express Shipping: 1–3 business days (additional fee applies).

• Free standard shipping on orders over a certain amount (e.g., $100).

3. Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email.

• You can track your package in real-time with the courier.

• If you don’t receive tracking info within 24 hours of shipping, contact us at support@automia.com.

4. Shipping Locations

• We ship internationally.

• Some remote or restricted areas may experience longer delivery times.

• Import duties, taxes, or customs fees are not included and are the responsibility of the recipient.

5. Delivery Issues

If your package is delayed, lost, or damaged during transit:

• Contact Automia Support immediately with your order number and details.

• We will work with the shipping carrier to resolve the issue.

• In case of lost or damaged items, we offer replacement or refund options depending on the situation.

6. Changes & Cancellations

• Orders can be modified or canceled within 24 hours of purchase.

• After the order is processed, we cannot guarantee changes or cancellations.

7. Returns & Exchanges

• Please refer to our Return & Exchange Policy for details on returning or exchanging items.

• Items must be returned in original condition and packaging.

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